Privacy Policy
01/01/2008
Special Projects
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information
How That Information Is Used:
We use the information you provide about yourself when placing an order only to complete that order.
We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product
and to confirm delivery. We do not share this information with outside parties except to the extent
necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information
you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to
the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for
any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our
new products and services. Information you submit on our website will not be used for this purpose
unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with
advertisers. For example, we may tell an advertiser that X number of individuals visited a certain
area on our website, or that Y number of men and Z number of women filled out our registration
form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways
unrelated to the ones described above without also providing you an opportunity to opt-out or
otherwise prohibit such unrelated uses.
Our Commitment To The Security of Your Data
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Contact Us
Charge Card Orders: 1 (800) 255-4716
International Order: (805) 650-8481
FAX: (805) 642-9727 (24 Hours a Day)
6:00AM - 6:00PM (PST) Mon-Fri
8:00AM - 5:00PM (PST) Saturday
Closed on Sunday
Customer Service:
(805) 658-0180
8:00AM - 5:00 PM (PST)
Cold Steel, Inc.
3036-A Seaborg Ave.
Ventura, CA 93003
* The Cold Steel Office is not open to the public.
* We DO NOT have a retail store in our building.
* We can only take orders on this website, by mail or by phone.
* If you would prefer to shop at a retail store, please call so that we can give you the location of your nearest Cold Steel dealer.